H- 138, Sector 63
Noida, IN 201301
0120-4178220 / +91-801-051-1111
Phone
[email protected]
2 hrs response

Frequently Asked Questions

What is HostMyCode?

A: HostMyCode is an Indian company that provides a full suite of online solutions and consolidation services for your business or personal needs. We offer dedicated hosting, cloud hosting, and colocation in multiple locations throughout the world. We bring together the services of many upstream providers, all in one place, with a single bill and a single control panel to monitor your entire fleet of services.


Billing & Deliveries

What form of payments do you accept?

A: We currently accept PayPal and all major credit card payments, as well as SWIFT bank transfers for invoices larger than $500.

Can I change my payment method?

A: You can choose your method of payment for each invoice.

What is the delivery speed of dedicated servers?

A: Dedicated servers are usually delivered between 1 to 3 business days from payment confirmation*. Some locations may take a little longer, please contact us for more information on the subject.

What counts as payment confirmation?

A: All new customers must go through an initial, one-time verification process. Payments are only confirmed once this verification has been completed successfully.

How are dedicated servers billed?

A: Servers are delivered and renewed on a monthly basis by default. You may also opt for the following billing cycles with their respective rebates: Quarterly (5%), Semi-annually (7%), Annually (10%).

Do you offer refunds?

A: Yes, we do offer refunds. However, we reserve the final decision on all refunds, based on the situation and reason for the cancellation. The rule of thumb is that any delays that prevent you from using your server within the normal delivery time will be credited, or the payment renewal date will be adjusted. Only reported issues on which we have exhausted all attempts at resolution will be refunded in full. It is important to note that refund requests based on information that were included in the terms of service or clearly available on our website will always be refused.

Can you merge my invoices?

A: Yes, we can merge invoices. Please contact our support team for this matter.

Are promo codes recurring?

A: Yes, unless specified otherwise. The same applies for clearance deals or limited time rebates.


Account

How long does it take to be verified?

A: Account verifications are generally within one business day of an order being completed.

How does the verification system work?

A: The verification system was implemented in order to avoid fraudulent actions or illegal transactions. New customers paying with a credit card or an unverified PayPal account will be required to provide identification. Verified PayPal account will not be required to do this verification. Please note that verification will be required again if you decide to change your payment method.

How do I cancel my account?

A: Your account will remain active even if the account has no active services. To have your account cancelled or closed, simply make a request through our support system and our staff will assist you promptly.

How do I change my email address for my account?

A: Because the email address is linked to our verification system, it is currently impossible to modify it on your own. To change your email address, simply make a request through our support system and our staff will assist you promptly.


Technical

Do you offer cPanel?

A: Yes, you can select cPanel in the order form when configuring your server or simply make a request through our support system and our staff will assist you promptly.

Are you services managed or unmanaged?

A: All servers are unmanaged. We do not do any custom installations, or bug-fixing, but our support team will gladly advise you and make recommendations on any issue encountered in your installations. All network and hardware related issues, as well as billing, disputes, cancellation and reboot requests will however be handled promptly by our staff.

What is Geo-localization?

A: Geo-localization is a technology used to assign IP’s to a server different than where the server physically is. Some of the specs you see on our dedicated server pages have this mention, indicating that the physical location of the server may differ from the one you are viewing. This allows us to offer more affordable options in areas where the prices would normally be considerably higher.


Dedicated Servers

How do I order additional IPs?

A: You may order additional IPs in the IP Manage tab of your server’s Manage page, however, this option only exists in certain locations. If the option is not present, simply make a request through our support system and our staff will assist you promptly.

How much do additional IPs cost?

A: The cost of additional IPs varies greatly from location to location, please contact our sales team for more information.

Can I order more RAM or storage for my server?

A: This option is not available in all of our locations. Please contact our sales team for more information on this matter.

Do you offer managed services?

A: We are only offering unmanaged services on both our dedicated and virtual servers unless specified in the addons. Therefore, you are responsible to backup any important data on your server and are fully responsible regarding any configuration or changes made on the server.


POLICIES / GENERAL

Do you accept adult content?

A: We tolerate adult content as long as it remains legal. However, you should be aware of your server’s location’s laws if you plan on doing anything that can be considered as ‘gray-area’ hosting.

What is your policy concerning DMCA?

A: An email will be sent as a warning regarding problematic contents. This email will also include the appropriate steps to resolve the issue. If a server or customer is receiving too many DMCA abuses we reserve the right to suspend and / or terminate the affected service(s) without any notice.

Will you access my data?

A: We never access our client’s data without their consent.