Refund Policy

Shop with confidence — our refund policy is designed to provide you with a straightforward and fair process, because your trust is our top currency.

Risk-Free Assurance: HostMyCode’s Transparent Refund Policy

Standard Refund Terms: If you decide to cancel a product or service that is eligible for a refund under our Standard Refund Terms, you are entitled to a full refund under the following conditions:

Billing Frequency Refund Eligibility:

  • 1 year or more: Full refund available if canceled within 30 days from the date of the transaction.
  • Less than 1 year: Full refund available if canceled within 48 hours from the date of the transaction.

Date of the Transaction: The transaction date is considered the date the product or service is initially purchased or any renewal processed by HostMyCode in accordance with the terms of the applicable product or service agreement.

Cancellation of a product can occur at any time, but refunds are strictly governed by these terms.

Products/Services Eligible for a Refund:

  • Shared Web Hosting
  • Codeguard Backup
  • WordPress Hosting
  • VPN
    Offshore Hosting

Products/Services Not Eligible for Refunds:

  • Cloud Servers
  • VPS Servers
  • Dedicated Servers
  • Domain Name Registrations/Renewals
  • Domain Name Transfer Fees (if applicable)
  • Domain Privacy Services
  • Expert Services (billable time)
  • G Suite by Google (all versions)
  • Installation Fees for Custom Software
  • Managed Services
  • Migration Services
  • Microsoft Office 365 (all versions)
  • Premium Domain Names
  • Professional Services Fees
  • Redemption Fees
  • SiteLock 911
  • Sucuri
  • SSL Certificates
  • Website Security
  • Website Transfers

Refunds are calculated after subtracting the fees for non-refundable services from any payments made by you.

Special Notes on Domain Registrations and Renewals: Please note that all domain registrations and renewals are final. They cannot be reversed once completed. Always double-check for any errors or incorrect details before confirming your order.

Purchases with Free Domain Inclusions: If a service purchased includes a free domain name and the service is canceled, the standard rate for the domain will be deducted from the refund.

Money-Back Guarantee for Hosting Services: HostMyCode offers a 30-day Money-Back Guarantee for certain hosting services. If you are not satisfied within the first 30 days of your initial purchase, you can cancel your service via the cancellation form in your HostMyCode dashboard. Refunds are processed within 7 days post-cancellation.

This guarantee only applies to fees paid for the initial term of hosting and must be requested in writing via the HostMyCode dashboard. It is only available to first-time accounts.

Renewals: Services automatically renew to prevent any interruption. A 15-day advance notice will be provided before renewals. If you wish to prevent automatic renewal, you must cancel the service via your HostMyCode dashboard before the renewal date.

Cancellation Process: Services can be terminated at any time using the online cancellation form in your dashboard. You are responsible for all fees incurred up to the cancellation’s effectiveness.

You will receive an email confirmation upon processing your cancellation request. If you do not receive this, please contact HostMyCode Customer Support.

Cancellations must be made through the dashboard to: (a) Verify your identity. (b) Confirm in writing your agreement to remove all files and emails from our servers. (c) Document the request to mitigate any potential for errors or fraudulent activities.

For further assistance or inquiries regarding cancellation, please contact our Billing Department through a support ticket via your HostMyCode dashboard.

This policy is designed to ensure clear understanding of HostMyCode’s refund practices and to help you make informed decisions about your purchases with us.